Distance Sales Agreement

This Distance Sales Agreement (the "Agreement") is concluded electronically for paid purchases made on the Site Transformer console at console.sitetransformer.com (the "Console"), in accordance with the Turkish Consumer Protection Law No. 6502 and the Regulation on Distance Contracts (Mesafeli Sözleşmeler Yönetmeliği).

This document also contains the pre-contractual information required by Article 5 of the Regulation on Distance Contracts. By ticking the relevant acceptance box at the payment step and confirming your order, you confirm that you have read and received the pre-contractual information, you accept this Agreement, and you expressly consent to performance starting immediately as described in Section 7.

Purchases by Buyers who are not consumers (acting for commercial or professional purposes) are governed by the Terms of Service presented on the Console and the documents they incorporate; this Agreement is presented to such Buyers for information, and the mandatory consumer provisions apply only to Buyers acting as consumers.

1. Parties and subject matter

Seller:

LGY YAZILIM DANIŞMANLIK VE BİLGİ TEKNOLOJİLERİ SANAYİ TİCARET LİMİTED ŞİRKETİ ("LGY", "we", "us" or "our")

Registered office: Maslak Mah. Bilim Sok. Sun Plaza No:5 K:13, Maslak, Sarıyer, İstanbul, Türkiye
Trade registry: Istanbul Chamber of Commerce (İstanbul Ticaret Odası), Registry No. 717459-0
MERSIS No.: 0608049877800018
Tax office / number: Maslak Tax Office, 6080498778
Contact: [email protected] · Support: [email protected]

Buyer: The natural or legal person whose identity, address and contact details appear in the billing profile registered on the Console account at the time of purchase (the "Buyer", "you" or "your"). You are responsible for keeping the information in your billing profile accurate, complete and up to date; that information is used on the invoice and in the order record.

Subject matter: The subject of this Agreement is the electronic sale and performance of the services whose characteristics are described in Section 3 and whose sale price is stated in the Order Summary at the payment step, and the determination of the parties' rights and obligations in that respect.

2. Definitions

"Console" — the Site Transformer management interface made available at console.sitetransformer.com.
"Service" — the Site Transformer software-as-a-service (SaaS) platform and all related features.
"Proxy Instance" — a reverse-proxy server instance provisioned for you under a Subscription, in the region and instance type you select.
"Subscription" — a paid, auto-renewing plan for one or more Proxy Instances with a monthly or yearly billing cycle.
"AI Credits" — prepaid units purchased or granted on your account and consumed by the AI-assisted analysis features of the Service.
"Terms of Service" — the Site Transformer Terms of Service presented on the Console, which govern the use of the Service, together with the documents they incorporate.
"Order Summary" — the breakdown shown at the payment step, containing the type and quantity of the purchased service, the billing cycle where applicable, and the total sale price including taxes.

3. Services covered and their essential characteristics

Two types of paid services can be purchased through the Console:

Proxy subscriptions — one or more Proxy Instances in the region and instance type you select, billed as an auto-renewing Subscription with a monthly or yearly billing cycle. The network traffic allowance included in each Subscription and the per-GB overage rate applied above the allowance are shown on the Console at the time of purchase.
AI credit packages — one-off, prepaid credit packages consumed by the AI-assisted analysis features of the Service. They do not renew and are consumed on a usage basis.

Both are intangible digital services used entirely through the Console; no physical goods are sold or shipped. The type, quantity, billing cycle (where applicable) and price of the service you purchase are shown in the Order Summary; the same information appears in the order record sent to your registered e-mail address after purchase and on the invoice issued.

4. Price, taxes and payment

List prices are in US dollars (USD). If your billing profile is in Türkiye, the charge is converted into Turkish lira (TRY) at the Central Bank of the Republic of Türkiye (TCMB) foreign-exchange buying rate applicable at the time of billing, with VAT (KDV) added at the statutory rate. The total amount including taxes is shown in the Order Summary before you confirm your order.
Payments are collected by payment card exclusively through the secure payment infrastructure of iyzico; 3D Secure verification is applied where applicable. Your full card details are transmitted to and stored by iyzico; the full card number and CVC are never stored on our systems.
An electronic invoice (e-arşiv fatura) is issued for every charge and sent to your registered billing e-mail address. Because there is no physical shipment, no delivery fee is charged.
By starting a Subscription, you authorize renewal and metered-usage (network traffic overage) invoices to be charged to your registered payment card until the Subscription ends, in accordance with Sections 10–12 of the Terms of Service. Renewal pricing and conditions are summarized in Section 6.
Free trial. A free trial period may be offered on eligible purchases. In that case nothing is charged at the time of the order; the first charge amount and date are clearly shown in the Order Summary, and the first charge is made to your registered payment card at the end of the trial period. If you cancel the Subscription from the Console during the trial period, no fee is charged.

5. Performance and delivery

All services are performed and delivered entirely in the electronic environment; nothing is physically shipped to you.
Immediately after your payment is confirmed (or, for free trials, after your order is confirmed), provisioning of your Proxy Instance starts automatically and typically completes within minutes; provisioning status can be followed live on the Console. AI Credits are added to your account balance immediately after payment confirmation.
Delivery is deemed completed when the Proxy Instance is made available to your account or the credits appear in your account balance.

6. Subscription term, renewal and cancellation

Subscriptions run for the billing cycle selected at purchase (monthly or yearly) and, unless cancelled, renew automatically at the end of each cycle at the price applicable at that time. The renewal amount is shown on the renewal invoice issued before renewal.
You can cancel your Subscription at any time from the Console, effective at the end of the current billing cycle. After cancellation you are not charged again, and the Service remains available until the end of the period you have already paid for.
If a renewal charge fails, we notify you and you can pay the outstanding invoice from the Console within a 7-day grace period. If the invoice remains unpaid at the end of the grace period, the Subscription is cancelled for non-payment and the associated Proxy Instances are removed.
AI credit packages are one-off purchases; they do not renew.

7. Right of withdrawal

If you purchase as a consumer, you in principle have the right to withdraw from the contract within 14 days without giving any reason, under the Regulation on Distance Contracts.

However, under Article 15/1-ğ of that Regulation, the right of withdrawal cannot be exercised for contracts concerning services performed instantly in the electronic environment or intangible goods delivered instantly to the consumer. The services covered by this Agreement fall within this exception: provisioning of your Proxy Instance and the crediting of AI Credits to your account begin immediately after payment (or, for free trials, immediately after the order).

By ticking the acceptance box at the payment step and confirming your order, you expressly consent to performance starting immediately and acknowledge that you lose your right of withdrawal once performance has begun.

If performance has not begun (for example, provisioning of your Proxy Instance failed or never started), you may withdraw within 14 days of purchase without giving any reason by sending clear written notice to [email protected] from your registered e-mail address, stating your account and order details.

8. Refund conditions

Failed delivery: if your Proxy Instance could not be provisioned or your AI Credits could not be credited to your account, and we cannot remedy this within a reasonable time, the payment is refunded in full.
Withdrawal before performance: if you validly exercise the right of withdrawal before performance has begun (Section 7), the payment is refunded in full.
Duplicate or erroneous charges: amounts charged in duplicate or in error are refunded in full.
Mid-cycle cancellation: when you cancel a Subscription, the Service remains available until the end of the paid billing cycle; amounts already paid for the current cycle are not refunded pro rata.
AI Credits: as instantly delivered digital content, credit packages are non-refundable once the credits have been added to your account.
Defective service: your statutory rights in respect of defective services (ayıplı hizmet) under Law No. 6502 remain reserved in all cases.
Method and timeline: refunds are made through iyzico only to the payment card used for the purchase; refunds cannot be made in cash or to a different card or bank account. Approved refunds are initiated within 14 days at the latest from the date the refund request is accepted (or, for statutory withdrawal, from the date your withdrawal notice reaches us). The time until the amount appears on your statement depends on your bank.

9. Personal data protection

Personal data relating to your account, billing and payment transactions are processed as described in the Privacy Policy and the KVKK Information Notice presented on the Console. Those documents are information notices required by law and are not terms of this Agreement. The acceptance records kept under Section 11 are processed within the same framework.

10. Complaints and disputes

For any question, complaint or refund request, you can first contact us at [email protected]; requests are answered as soon as possible.
For purchases you make as a consumer, you retain the right to apply to the Consumer Arbitration Committee (Tüketici Hakem Heyeti) or the Consumer Court (Tüketici Mahkemesi) at your place of residence or at the place of the transaction, within the monetary limits set each year.
For Buyers who are not consumers, disputes are subject to the governing-law and jurisdiction provisions of the Terms of Service.
This Agreement is governed by the laws of the Republic of Türkiye.

11. Formation, storage and evidence

The Agreement is concluded electronically when you tick the relevant acceptance box at the payment step and confirm your order, and it enters into force at that moment.
The record of your acceptance — date and time, IP address, browser information and the version of the Agreement you accepted (its "Last updated" date) — is kept on our systems together with the order and payment records, and is retained for the periods required by applicable law (in any case for at least three years).
After the purchase, an order record containing the buyer, service, price, order date and acceptance details is sent to your registered e-mail address as a durable medium. The current full text of the Agreement can be accessed at any time from the payment step on the Console and at www.sitetransformer.com/legal/distance-sales.
The electronic records listed in this Section may be used as evidence in the event of a dispute within the framework of applicable law; consumers' mandatory rights regarding evidence remain reserved.

12. Language, effect and contact

This Agreement is published in Turkish and English; in case of any inconsistency, the Turkish version prevails.
We may update this Agreement from time to time; the current version is always published with its "Last updated" date. Each order is governed by the version in force at the time of the order; updates do not affect earlier orders.
For matters not regulated in this Agreement; Law No. 6502 and related legislation apply to Buyers acting as consumers, and the Terms of Service and general provisions of law apply to other Buyers. The Delivery & Refund Policy reflects the delivery and refund rules set out in Sections 5–8.
Contact: [email protected] · LGY YAZILIM DANIŞMANLIK VE BİLGİ TEKNOLOJİLERİ SANAYİ TİCARET LİMİTED ŞİRKETİ, Maslak Mah. Bilim Sok. Sun Plaza No:5 K:13, Maslak, Sarıyer, İstanbul, Türkiye