Delivery & Refund Policy

This Delivery and Refund Policy ("Policy") explains how the paid Site Transformer services are delivered and sets out the cancellation, withdrawal and refund conditions that apply to purchases made on console.sitetransformer.com (the "Console").

Site Transformer is a fully digital software-as-a-service (SaaS) product. No physical goods are sold or shipped, and no cargo or courier terms apply. Payments are collected by credit or debit card through the secure payment infrastructure of iyzico ("iyzico ile Öde" / Pay with iyzico).

This Policy has been prepared taking into account the Turkish Consumer Protection Law No. 6502 and the Regulation on Distance Contracts (Mesafeli Sözleşmeler Yönetmeliği). For consumers, any mandatory statutory rights apply in addition to, and prevail over, this Policy.

1. Seller information

The services are sold by:

LGY YAZILIM DANIŞMANLIK VE BİLGİ TEKNOLOJİLERİ SANAYİ TİCARET LİMİTED ŞİRKETİ ("LGY", "we", "us" or "our")

• Registered office: Maslak Mah. Bilim Sok. Sun Plaza No:5 K:13, Maslak, Sarıyer, İstanbul, Türkiye
• Trade registry: Istanbul Chamber of Commerce (İstanbul Ticaret Odası), Registry No. 717459-0
• MERSIS No.: 0608049877800018
• Tax office / number: Maslak Tax Office, 6080498778
• Contact: [email protected]

2. Services we sell

Two types of paid services can be purchased through the Console:

• Proxy subscriptions — a Site Transformer proxy instance in the region and instance type you select, billed as a recurring subscription with a monthly or yearly billing cycle.
• AI credit packages — one-off, prepaid credit packages consumed by the AI-assisted analysis features of the platform.

Both are intangible digital services used entirely through the Console. Nothing is shipped to you.

3. Delivery of the service (digital delivery)

All services are performed and delivered entirely in the electronic environment:

• Once your payment is confirmed, provisioning of your proxy instance starts automatically and typically completes within minutes. You can follow the provisioning status live in the Console.
• AI credits are added to your account balance immediately after payment confirmation.
• Delivery is deemed completed when the proxy instance is made available to your account or the credits appear in your account balance.
• An electronic invoice (e-arşiv fatura) is issued for every purchase in Turkish lira (TRY), including VAT (KDV), and sent to your registered e-mail address.
• Because there is no physical shipment, no delivery fee is charged.

4. Prices and payment

• Prices are displayed at checkout in Turkish lira (TRY) and include VAT (KDV) where applicable.
• Card payments are processed through the secure payment infrastructure of iyzico; your full card details are transmitted to and processed by iyzico and are never stored on our systems.
• 3D Secure verification is applied where applicable.

5. Subscription term, renewal and cancellation

• Proxy subscriptions renew automatically at the end of each billing cycle (monthly or yearly, as selected at purchase).
• You can cancel your subscription at any time from the Console, effective from the end of the current billing cycle. After cancellation you are not charged again, and the service remains available until the end of the period you have already paid for.
• If a renewal payment cannot be collected, we notify you and give you the opportunity to pay the outstanding renewal invoice within a grace period. If payment is not completed within that period, the subscription is cancelled and the service ends.
• AI credit packages are one-off purchases; they do not renew.

6. Right of withdrawal

If you purchase as a consumer, you in principle have the right to withdraw from a distance contract within 14 days without giving any reason, under the Turkish Regulation on Distance Contracts.

However, under Article 15/1-ğ of that Regulation, the right of withdrawal does not apply to contracts for services performed instantly in the electronic environment or for intangible goods delivered instantly to the consumer. Site Transformer services fall within this exception: provisioning of your proxy instance and the crediting of AI credit packages begin immediately after payment.

By placing your order, you expressly consent to performance starting immediately and acknowledge that you lose your right of withdrawal once performance has begun.

If performance has not begun (for example, provisioning failed or never started), you may withdraw within 14 days of purchase without giving any reason by sending clear written notice to [email protected] from your registered e-mail address, stating your account and order details.

7. Refund conditions

Refunds are handled as follows:

• Failed delivery: if your proxy instance could not be provisioned or your AI credits were not credited, and we cannot remedy this within a reasonable time, the payment is refunded in full.
• Withdrawal before performance: if you validly exercise the right of withdrawal before performance has begun (Section 6), the payment is refunded in full.
• Duplicate or erroneous charges: amounts charged in duplicate or in error are refunded in full.
• Mid-cycle cancellation: when you cancel a subscription, the service remains available until the end of the paid billing period (monthly or yearly); amounts already paid for the current period are not refunded pro rata.
• AI credit packages: as instantly delivered digital content, credit packages are non-refundable once the credits have been added to your account.
• Defective service: your statutory rights in respect of defective services (ayıplı hizmet) under Law No. 6502 remain reserved in all cases.

8. Refund method and timeline

• Refunds are made only to the original payment card used for the purchase, through iyzico. Refunds cannot be made in cash or to a different card or bank account.
• Approved refunds are initiated within 14 days at the latest from the date the refund request is accepted (or, for statutory withdrawal, from the date your withdrawal notice reaches us).
• Once initiated, the time until the amount appears on your statement depends on your bank: typically a few business days for credit cards, and potentially longer for debit cards.

9. Complaints and disputes

For any complaint or refund request, please contact us first at [email protected] — most issues can be resolved quickly.

If you purchased as a consumer, you may also apply to the Consumer Arbitration Committee (Tüketici Hakem Heyeti) or the Consumer Court (Tüketici Mahkemesi) at your place of residence, within the monetary limits set each year. Purchases made in the course of business are governed by the subscription agreements presented on the Console.

10. Changes, language and contact

We may update this Policy from time to time; the current version is always posted here with its "Last updated" date. This Policy is published in Turkish and English — in case of any inconsistency, the Turkish version prevails.

Contact: [email protected] · LGY YAZILIM DANIŞMANLIK VE BİLGİ TEKNOLOJİLERİ SANAYİ TİCARET LİMİTED ŞİRKETİ, Maslak Mah. Bilim Sok. Sun Plaza No:5 K:13, Maslak, Sarıyer, İstanbul, Türkiye